FAQ

Have a question? If you can’t find what you’re looking for below, please don’t hesitate to get in touch.

No, any organisation seeking to carry out charitable fundraising can be verified to use Give A Little. Verification requires proof of your charity status, or charitable purpose or intent, and you are requested to provide this proof on opening an account. We are used by:

  • Community Interest Companies

  • Community Amateur Sports Clubs

  • Companies that are not-for-profit (where articles of association state directors have no recourse to company funds)

  • Local government bodies (councils might be fundraising for community events)

  • Corporates (support of charities with financial controls established for that purpose e.g. separate bank account)

  • Associations (typically with constitution detailing the charitable purpose and use of finances solely for said purpose)

There are three ways you can use Give A Little to take cashless donations:

  • Create and publish online web campaigns in minutes directly from your account, including using QR codes.

  • Purchase a kiosk point of donation device from CollecTin or Payaz. These portable handheld devices and fixed donation kiosks all run on the Give A Little platform. Find out more at https://givealittle.co/partners

  • Take a DIY approach using an Android tablet or smartphone with the Give A Little App (Play Store download), and a payment card reader (SumUp).

To start web fundraising there are 3 steps:

  1. Get a Give A Little account - go to: https://givealittle.co/register + provide proof of your charitable purpose

  2. Link a payment processor - go to: Account > Integrations > click to login or register with Stripe or SumUp

  3. Create and publish a web campaign - go to: Campaigns > ‘Add new’ > ‘Web campaign’.

After Step 1, we will need to verify your account before you can create a web campaign. This will be quick if your evidence is clear, and we will confirm by email when it is done.

Commercial off-the-shelf devices are available from CollecTin or Payaz. They offer portable, handheld devices or secure fixed donation kiosks that all run on the Give A Little platform. 

Devices are ordered and fulfilled directly by our device partners. Each partner manages their hardware inventory and shipping process and returns/refunds on device hardware. 

Find out more at https://givealittle.co/partners

If you are taking a do-it-yourself (DIY) approach to building your point of donation, the SumUp card readers that can be used with the Give A Little App are:

  • SumUp Air 

  • SumUp 3G (this is not optimised for donations so we do not recommend it)

You can signup and purchase a SumUp card reader here

Note the SumUp Solo does not work with SumUp’s own developer SDK, so cannot be used by 3rd party App’s such as Give A Little.

If you are taking a do-it-yourself (DIY) approach to building your point of donation, the Give A Little App can be found on the Play Store here: https://play.google.com/store/apps/details?id=co.givealittle.kiosk

Your phone or tablet must be operating Android 6.0 and above, and requires internet access, so it must have a WiFi or 3/4G data connection.​

The SumUp retail ePOS app must NOT be installed on the device with the Give A Little app, as it has a tendency to steal the bluetooth connection to the reader causing donations to fail as a result.

Whenever you create a Web campaign on the Give A Little platform a QR code is created for the campaign.

There is a share function available beside the campaign name. Click this and you will see that one option is to download your QR code image. 

You then use this QR code image in your design for posters, stickers and other types of printed materials.

Yes, you can purchase NFC tags cheaply online - there are special providers for this and you can have your web campaign URL (web address) embedded into tag merchandise such as medals and bracelets using an App for encoding the tags.

Your campaign web address is able to be copied from the share function available beside the campaign name.

The actual minimum amount is set by the payment processor for SumUp this is  £1 (or $1, 1€, etc.), for Stripe it is listed here: Minimum amounts 

However we recommend never setting an amount below 1(unit of currency) to ensure that the payment processor fees are not disproportionate to the donation being received.

Yes, however limits are closely controlled by payment processors, not Give A Little, for reasons of managing fraud.

SumUp currently limits donations via web campaigns to £1,000 maximum unless you have a special agreement with them. 

SumUp will also limit your account to processing £5K if you have not completed providing them with full registration documentation. 

In general please be aware that payment processors operate anti-fraud systems. These are typically triggered when your transactions do not conform to a pattern of behaviour, such as upon opening a new account if you put through a high number of donations, or donations of very high amounts.

Hence if you are planning an event or similar where you may be taking large donations you could get in touch with your payment processor directly to warn them to avoid transactions being declined.

Yes it is possible to update the Give A Little app and your campaigns from your Give A Little account. For example, you can change your fundraising campaign on a specific device, or update a campaign with a new image or different text.

To change the campaign displayed on a device go to the "Devices" section of your Give A Little account and select the device you want to update and click on ‘Change campaign’ and follow the instructions to select the campaign you want to display.

To modify a currently displayed campaign, go to the "Campaigns" section of your Give A Little account and make your desired changes. The campaign will then display the changes you have made.

Yes, Give A Little is available in the following languages for the donor-facing experience: English; Arabic; Dutch; Finnish; French; German; Hungarian; Italian; Portuguese; Slovak; Spanish; Swedish and Turkish.  

You should select the language via your Android device, typically: Menu > Settings > Language & Keyboard > Select locale > languages

If you wish to add a language please email us at: [email protected]

And please note that the administration portal is available in English only.

Yes Give A Little can be used in countries where payment processors, SumUp and Stripe operate and provided that your charity can be verified by us. Currencies in those countries are supported and set by your payment processor account.

Yes, this is a declaration choice made by your donor. When a donor enters their Gift Aid details, they have a choice to include all of their historic donations (up to 4 years past). If included, these will automatically be marked as eligible for Gift Aid and be available in your reporting.

Donors have a choice to just Gift Aid for their current donation, or to include past donations, and/or include future donations.

Gift Aid information and donation amounts and dates are held on the system and available for you to view under the Reports > Gift Aid section of your account.

You can export this data to claim with HMRC, or merge it with other donation data, or load into your accounting system etc.

Note that Give A Little does not make your claim for Gift Aid with HMRC, you should continue to do this as now, or plan to do this if starting up.

A service integration to Data Developments who process Gift Aid claims is simple to set up in your account (go to: Account > Integrations > Data Developments and login with your account).

Please note that if you’re based in Jersey your account will implement the Lump Sum Donation Scheme.

Yes, Give A Little allows you to have multiple users and you can choose between admin and volunteer permissions.

New users can be invited from your account (go to: Users and click 'Invite new user').

A user with the Admin role has full access to all features of the Give A Little platform.

A Volunteer can log into the Give A Little app (that runs on a kiosk device) to choose the fundraising campaign being displayed and see how much they are raising each day.

A service integration is provided to Data Developments CRM (go to: Account > Integrations > Data Developments and login with your account).

Further integrations will be possible for developers through a new Platform API, please contact us for details and to discuss at: [email protected]

Payment cards and digital wallet payments (Apple Pay & Google Pay), are available with some variations and limits due to the payment processor you are using.

Stripe supported payment cards are listed here

SumUp supported payment cards are listed here

SumUp does not support paying by digital wallet for online web campaigns.

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