Frequently Asked Questions

New to Give A Little and have questions? Hopefully we can answer them below!

Before you start

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What do I need to run Give A Little and accept donations?

Give A Little works on most Android devices, and you'll need to have internet connectivity. We note that recent phones or tablets have better battery life and also connect with your SumUp terminal more reliably.

What is the smallest donation amount I can accept?

The smallest donation amount you can accept is £1 (or $1, 1€, etc.).

I'm going to take a lot of large donations, is this OK?

Absolutely! The only thing to be aware of is that SumUp have an anti-fraud system that may not like this if it's the first time you're collecting. To avoid transactions being declined by this system you can get in touch with SumUp ([email protected]).

Troubleshooting

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I can't connect Give A Little with my SumUp card reader

If Give A Little can't find your card reader when you tap "Connect terminal" it could mean your reader is paired with another app. To resolve this

  1. Turn off your SumUp reader (hold down the power button on the side for a few seconds).
  2. Hold down the power button to turn the reader back on and continue holding down the button until you see the message "Release for BT…" displayed on the screen (if your reader doesn't have a screen count to 5 then release).
  3. Tap "Connect terminal" in the menu in Give A Little and follow the instructions.
I can't find the Give A Little menu

Give A Little operates in fullscreen mode to make sure as much of your brand is seen as possible by your donors. This means we also hide the menu button. To reveal the menu either

  1. swipe down from the top of the screen and tap the menu button in the top left; or
  2. swipe in from the left of the screen.
An SMS payment option is displayed confusing the donor

You may see an issue that when a donor selects an amount, instead of being invited to tap their card, they are asked to select how they would like to pay by card reader or by SMS. SMS payment is an optional setting in your SumUp merchant account. To disable it login into your SumUp account > Tap the settings icon, this is a cog in the bottom right corner of the screen > Tap on "Payment methods" > Uncheck the SMS option.

Gift Aid

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Is it possible to mark historic transactions as valid for Gift Aid?

When a donor enters their Gift Aid details, all of their historic transactions (up to 4 years old made if with the same payment card) will automatically be marked as eligible for Gift Aid and be available in your reporting.

For regular donors, is there a way to pull up their existing Gift Aid details to save re-typing them?

A donor's details are associated with their payment card, so every time they donate with the same card the transaction is marked as Gift Aid eligible without asking for their details again.

What Gift Aid reporting is available?

You can view Gift Aid information on a dashboard and export as a report, for a specific calendar date period of your choosing. Exported reports are pre-formatted for HMRC (UK), being made available as a CSV document, which can be opened with any spreadsheet software or even a simple text editor.

Users

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Is it possible to have more than one Give A Little user with our SumUp merchant account?

Yes, Give A Little allows you to have multiple users. New users can be setup and invited by the account owner from the admin portal.

I have setup a new user in SumUp but they don’t appear in the Give A Little admin view of users.

A new user will only appear listed in the Give A Little admin user list after their first login to Give A Little. This action prompts the system to verify by checking with SumUp they have authorisation for that merchant account. If yes then they are added to the user list.

What is the difference between the Give A Little ‘Admin’ and ‘Volunteer’ roles?

A volunteer cannot edit your campaigns or access donor Gift Aid information, but can do everything else to setup and take donations.