New to Give A Little and have questions? Hopefully we can answer them below!
Give A Little works on most Android devices, and you'll need to have internet connectivity. We note that recent phones or tablets have better battery life and also connect with your SumUp terminal more reliably.
The smallest donation amount you can accept is £1 (or $1, 1€, etc.).
Absolutely! The only thing to be aware of is that SumUp have an anti-fraud system that may not like this if it's the first time you're collecting. To avoid transactions being declined by this system you can get in touch with SumUp ([email protected]).
Yes, Give A Little is available in the following languages for the donor-facing experience: English; French; Spanish; Portuguese; German; Dutch; Hungarian; Italian. The administration portal is available in English only.
You should select the language via your Android device, typically: Menu > Settings > Language & Keyboard > Select locale > languages
If Give A Little can't find your card reader when you tap "Connect terminal" it could mean your reader is paired with another app. To resolve this
Give A Little operates in fullscreen mode to make sure as much of your brand is seen as possible by your donors. This means we also hide the menu button. To reveal the menu either
You may see an issue that when a donor selects an amount, instead of being invited to tap their card, they are asked to select how they would like to pay by card reader or by SMS. SMS payment is an optional setting in your SumUp merchant account. To disable it login into your SumUp account > Tap the settings icon, this is a cog in the bottom right corner of the screen > Tap on "Payment methods" > Uncheck the SMS option.
When a donor enters their Gift Aid details, all of their historic donations (up to 4 years old if made with the same payment card) will automatically be marked as eligible for Gift Aid and be available in your reporting.
A donor's details are associated with their payment card, so every time they donate with the same card the transaction is marked as Gift Aid eligible without asking for their details again.
You can view Gift Aid information on a dashboard and export as a report, for a specific calendar date period of your choosing. Exported reports are pre-formatted for HMRC (UK), being made available as a CSV document, which can be opened with any spreadsheet software or even a simple text editor.
Yes, Give A Little allows you to have multiple users. New users can be setup and invited by the account owner from the admin portal.
A new user will only appear listed in the Give A Little admin user list after their first login to Give A Little. This action prompts the system to verify by checking with SumUp they have authorisation for that merchant account. If yes then they are added to the user list.
A volunteer cannot edit your campaigns or access donor Gift Aid information, but can do everything else to setup and take donations.